1. Leaf Theme Demo
  2. Getting Started
  3. Themes

Themes

All you wanted to know about our Themes, all the options and features. Take a look!

  • What you can do yourself with themes

    This option is available for customers with Guide Professional, Enterprise, or Legacy plan.

    Theme installation

    You can install your new theme fast and in a hassle-free manner. Follow the instructions in our step-by-step Theme installation guide, and your Zendesk help center will be up and running in no time. Need help installing the theme? You can order our free installation service.

    Changes via the Customize design panel without a single line of code!

    Our themes have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). All you need is the Zendesk theme editor to make these changes. You can also order branding service from us.

    You can change the following elements without coding:

    • Name of your Help Center;
    • Logo;
    • Favicon;
    • Main colors;
    • Fonts;
    • Icons;
    • Main hero image (in case the theme contains it);
    • Home page layout;
    • Colors for formatting components;
    • Social media links.

    Changes via code

    If you have basics of HTML and CSS, you can customize our themes for Zendesk Guide at any time. You get access to the source code that’s easy to read and modify for other developers. 

    As all our templates follow the industry code standards, and they are well optimized, theme maintenance and customization will be easy. Even if you messed something up, you could quickly fix the problems.

    • Colors;
    • Fonts;
    • Icons (we usually use Streamline Icons, but it is possible to use any others as well);
    • Links;
    • Logo return URL;
    • Header;
    • Footer;
    • Layout changes. For example, number of columns;
    • Anything else...

      Note

    If you change the theme on your own we will be unable to install all further updates of the theme, and support of the theme will not be available.

    Changes via Lotus Themes

    If you prefer not to spend time, we can do all the changes for you. We have Branding and Customization services.

    We will create a demo Help Center where you will be able to check all the changes. Afterward, we will install the modified theme on your Help Center where you can test everything with your content in the preview mode. Only after that you can publish the theme.

      The best way to start is to complete our questionnaire. It will take you a couple of minutes and will help us to understand your case and recommend the best solution.

    You can also contact us via the ticket form or hello@lotusthemes.com

    Look at a few examples (1, 2) of our work.

  • Home page options

    Explore the main page structure and how you can change it, all possible options and adjustments review.

    Main layout options

    Usually, а Home page template of a theme consists of three main blocks.

    1. Custom blocks

      Custom blocks are just links to any pages you want. It could be a page on your main website or a Category/Section/Article at your Help Center. They are just placeholders and are completely optional. Once there are more than the default number of icons, a new line is created. Usually, we use Streamline Icons, but it is possible to use any other icons too.

      homepage_1.png

    2. List of categories

      Each category is presented as a tile. By clicking on a tile, you open a category page.

      Category_list.png

    3. Categories tree

      This is a list of categories in a Help Center. Each category contains a list of sections. Each section contains a list of six articles with a link to more articles if there are any.

      homepage_3.png

    Mix them!

      You can view the main options in our demo Help Centers for each theme. Check the widget in the left-bottom corner of the demo main page.

    Widget.png

    Additional layout options

    You can also quickly turn on or off “Promoted articles” and “Browse Community” blocks and move them on your Homepage.

    Home_Page_Promoted_articles.png

    Other options

    Any part of our templates can be changed. It is possible to make any change, from color changes to complete layout redesign. Check out the "What can be changed" article for more details.

  • Terms of Service

    Important information about the terms of use for our products for Zendesk Help Center.

      You can

    • Use the chosen theme with Zendesk Help Center on your own. You can use it for yourself, your employer, or client, who must be the end user of your work.
    • Modify the chosen template to meet your needs on your own or order our services to modify it. With each theme, you are granted a non-exclusive, worldwide license, allowing you, or your single client, to create a single end product.
    • Use templates purchased on LotusThemes.com for a single domain only, whether they are published or not. You can use the theme with additional Zendesk Help Centers if you have multibrand licenses.

      You can not

    • Share, resell, barter, trade or give away a single theme multiple times in its original or modified form. If you want to give a template to more than one client, you will need to purchase a new one every time you want to sell it.
    • Claim intellectual or exclusive ownership of any of our products, modified or unmodified. The intellectual property rights of the purchased theme remain the property of Lotus Studio LLC. If we discover unauthorized distribution of our intellectual property, the original license may be voided without refund, and all Help Centers using the original code or unauthorized copies must cease using them immediately. In such cases, we reserve the right to take legal action against you.
    • Make more than one Help Center using the same Zendesk theme (to make another Help Center with the same template you have to purchase a multibrand license).
    • Provide rival companies with access to the theme.
    • License templates and make them available on your website for your users to download.
    • Demonstrate our templates for commercial purposes without credit to Lotus Themes.
    • Add a theme code or its parts to public repositories (GitHub, GitLab, Bitbucket, etc) because it will be available to everyone on the Internet and can be used as an unauthorized copy. The code of a theme or extensions in its original or modified form can be used only by the company that made a purchase.

    You agree to take all commercially responsible steps to prevent your third parties from duplicating any theme. If you become aware of any unauthorized use of any LotusThemes.com templates for Zendesk Help Centers, please notify us at hello@lotusthemes.com.

  • Themes compatibility

    This article shows that our themes are all-purpose.

      Our themes are compatible with:

    • Various devices,
    • All popular web browsers,
    • Zendesk plans:
      • Guide Professional,
      • Guide Legacy,
      • Guide Enterprise;
    • Applicable Zendesk versions:
      • Help Center;
    • Languages:
      • All the 40+ languages supported by Zendesk;
    • Help Center pages:
      • All the Help Center pages.
  • How themes affect content?

    Our themes don't affect any Help Center content or content management options. You can edit Articles, Categories, etc. as normal by using the built-in Zendesk Editor.

    Moreover, there are some additional features that become available after installing our themes: the Knowledge Base and Community can be filled with some cool visual components and Font Awesome icons.