Services

The offer includes basic changes: colors, fonts, logo, hero image, and custom icons. If you need extensive changes, we can help you with our Customization service.

Take a look at our Product page to learn about pricing information.

The process takes around 1–5 working days. We will create a demo Help Center where you will be able to check all the changes. Then we can install the modified theme to your Help Center (free of charge).

After you’ve made the purchase, you should send us your branding information.

After we get your brand assets, we create a demo Help Center, where you can check all the changes. Afterward, we install the theme on your Help Center where you can test everything with your content in the preview mode. You check the changes and publish everything when you are ready.

You can do it whenever you want.

This service is developed to completely meet all your requirements. For example, we can make the header and footer of your Help Center the same as on your main website, change any elements or the full layout of the theme and much more.

If you need more basic changes, use the Branding service instead.

The cost of this service depends on the level of the task difficulty and is calculated individually in each case. The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@lotusthemes.com

It depends on the level of the task difficulty and is calculated individually in each case. The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@lotusthemes.com

We create a demo Help Center where you can check all the changes. Afterward, we install the theme on your Help Center where you can test everything with your content in the preview mode. You check the changes and publish everything.

You can do it whenever you want.

We don't customize themes created by other developers. We always use one of our themes as a basis. It is reasonable because they are already completely responsive and properly tested.

The best way to start is to complete our questionnaire. It will take a couple of minutes and help us to understand your case and recommend the best solution. You can also contact us via the ticket form or write to us at hello@lotusthemes.com

This depends on your level of experience with Zendesk and web development. All our Zendesk templates are provided with editable source files and can be customized according to your requirements.

Please note that all the future updates to the theme will not be available for automatic installation and support of the theme will not be available either.

The offer includes free installation to your Help Center, customized icons and the home page layout setup.

Installation is free.

The installation normally takes 12-48 hours. The amount of time depends on the product, as well as on the time lapse between our staff’s correspondence with you and your replies.

One of our developers will contact you after the purchase to get temporary access to your portal (URL, login, and password). We install the theme to your Help Center, where you can test everything with your content in the preview mode. You check the changes and publish everything.

You can do it whenever you want.

Yes, you can. Read our instructions on theme installation.