Getting Started

Lotus Themes is your destination for well-developed themes for your Zendesk Guide Help Center and all related services. We sell our templates as digital downloads. Within a short time, Lotus Themes has become a leader in outstanding templates creation, Zendesk branding and customization. We are trusted by big and successful companies such as Dropbox, SimilarWeb, Booking.com, Imgur, Deloitte, JetBrains, Lumo and OneTwoTrip.

  Our themes

All of our themes are responsive, and are designed to work seamlessly on both fullscreen and portable devices. They are created using the most modern technologies. All the original features and tools of Zendesk are available and fully supported in our themes. Moreover, we provide an extra library to extend the Knowledge Base and Community with some cool visual components and features.

All templates we offer are provided with editable sources files and can be customized according to your needs. Read what you can and what you can not do with the themes?

  Our services

InstallationBrandingCustomizationOther services

If you would like, you can install your theme on your own.

However, if you prefer not to spend time installing your theme, we can do this for you. You will need to provide us with temporary admin access to carry out the installation.

Installation service FAQ

The Branding service provides basic changes of a purchased theme: we can change the colors of Help Center elements, use your corporate font and logo, change the hero image and customize icons.

Branding service FAQ

The Customization service is a convenient and fast way to make your Help Center completely meet your requirements. The cost of this service depends on the level of the task difficulty and is calculated individually in each case.

Customization service FAQ

If you have any other needs related to Zendesk such as app development, integration, consulting, agent training, setup, and configuration, etc., just let us know.

  Our advantages

1. The major benefit of purchasing our themes and services is the price: you get a high-quality design at a reasonable price. You don't have to hire a web designer, web design studio or specialists who know Zendesk architecture.
2. The second advantage is the time frame: you get a theme from our catalog immediately after making the payment. If you need branding or customization services, they usually take 2-5 working days. If you hire other teams or specialists without Zendesk expertise, it usually takes anything between five to fifteen working days for a good designer to create web pages of similar quality, and from five to fifteen business days for a good web developer to code them.
3. Zendesk is our specialty. Thanks to our deep knowledge and expertise, we can guarantee high-quality results faster, cheaper and better than freelancers, web studios or direct competitors. We know every detail of Zendesk, even the smallest ones, and don't miss anything. Moreover, we provide an extra library to extend the Knowledge Base and Community with some cool visual components and features.

Rest assured that we provide you with the best services as Lotus Themes is one of the certified Zendesk partners.

Our Zendesk theme Leaf is a perfect basis for a bespoke help center. It can be branded according to your company style guide and customized to meet all your unique needs in visual design and help center functionality. Look at these Zendesk Guide examples that are based on the customized Leaf theme.

Want to see more Zendesk Guide examples?

View our Portfolio

Themes pricing

You can find the price for each of our themes in our catalog. The price of a theme includes its purchase and installation to your Zendesk Help Center. Any Zendesk template or service will cost you exactly the price specified in the catalog.

Services pricing

1. Some of the services (such as branding) are rather standard, and you can find the price for each of them in our catalog.
2. The cost of other services (such as customization) depends on the level of difficulty and is calculated separately in each case. Just share your customization requirements with us, and we will calculate the cost.
3. During the checkout process, you may see some additional offers appear, such as services or options that you can add to your cart. However, we do not have any hidden costs involved in our template sales.
4. If you decide to order additional options later, it will feature as a separate order.

Free services

Some of the services (such as installation) are free, since they don't require a lot of time.

  No hidden payment

1. No monthly fee! All prices are one-off.
2. No extra payments.
3. No taxes.
4. No commissions.
5. It doesn’t matter whether you use an existing Help Center or create a new one, or how much content or how many agents you have.
6. The prices you see in the catalog or cart are final.

All the issues will be fixed

Our specialists are highly qualified professionals. It doesn’t matter what your question is about — design, layout, using the code in Zendesk architecture — we will always help and find a solution for you! For each request, we have an expert who can fix it best.

If any problem occurs during the installation process, or if the theme for some reason works differently than expected, or an error occurs during the download or if you need general getting started instructions, you can always rely on our Customer Support for free.

Warranty

We provide warranty coverage for all our themes for three months. There is almost no chance of encountering a mistake in our templates as all of them are tested thoroughly before sale. Nevertheless, in case of any mistakes, we’ll do everything possible to correct them immediately. We always stay in touch to help you with any possible issues.

You can also get an additional guarantee for 12 months by purchasing one of our annual protection plans with extra benefits.

You don’t have to worry if you don’t have programming experience or Zendesk structure knowledge. You do not need it with us. We do all the work on the turnkey basis. We can install the theme to your Help Center, test how it works, apply Branding or Customization service to it. Just tell us your demands, and we will implement them in the best way.

If you and your colleagues are familiar with HTML and CSS 👍, then it's rather simple to make changes to the theme individually. But even in this case if you prefer not to spend time on it, we can do it for you.

This option is available for customers with Guide Professional, Enterprise, or Legacy plan.

Theme installation

You can install your new theme fast and in a hassle-free manner. Follow the instructions in our step-by-step Theme installation guide, and your Zendesk help center will be up and running in no time. Need help installing the theme? You can order our free installation service.

Changes via the Customize design panel without a single line of code!

Our themes have advanced tools for basic changes (colors, fonts, hero image, icons & homepage layout). All you need is the Zendesk theme editor to make these changes. You can also order branding service from us.

You can change the following elements without coding:

• Name of your Help Center;
• Logo;
• Favicon;
• Main colors;
• Fonts;
• Icons;
• Main hero image (in case the theme contains it);
• Home page layout;
• Colors for formatting components;
• Social media links.

Changes via code

If you have basics of HTML and CSS, you can customize our themes for Zendesk Guide at any time. You get access to the source code that’s easy to read and modify for other developers. 

As all our templates follow the industry code standards, and they are well optimized, theme maintenance and customization will be easy. Even if you messed something up, you could quickly fix the problems.

• Colors;
• Fonts;
• Icons (we usually use Streamline Icons, but it is possible to use any others as well);
• Links;
• Logo return URL;
• Header;
• Footer;
• Layout changes. For example, number of columns;
• Anything else...

Changes via Lotus Themes

If you prefer not to spend time, we can do all the changes for you. We have Branding and Customization services.

We will create a demo Help Center where you will be able to check all the changes. Afterward, we will install the modified theme on your Help Center where you can test everything with your content in the preview mode. Only after that you can publish the theme.

Look at a few examples (1, 2) of our work.

Explore the main page structure and how you can change it, all possible options and adjustments review.

Main layout options

Usually, а Home page template of a theme consists of three main blocks.

1. Custom blocks

   Custom blocks are just links to any pages you want. It could be a page on your main website or a Category/Section/Article at your Help Center. They are just placeholders and are completely optional. Once there are more than the default number of icons, a new line is created. Usually, we use Streamline Icons, but it is possible to use any other icons too.

   

2. List of categories

   Each category is presented as a tile. By clicking on a tile, you open a category page.

   

3. Categories tree

   This is a list of categories in a Help Center. Each category contains a list of sections. Each section contains a list of six articles with a link to more articles if there are any.

   

Mix them!

Additional layout options

You can also quickly turn on or off “Promoted articles” and “Browse Community” blocks and move them on your Homepage.

Other options

Any part of our templates can be changed. It is possible to make any change, from color changes to complete layout redesign. Check out the "What can be changed" article for more details.

Important information about the terms of use for our products for Zendesk Help Center.

You agree to take all commercially responsible steps to prevent your third parties from duplicating any theme. If you become aware of any unauthorized use of any LotusThemes.com templates for Zendesk Help Centers, please notify us at hello@lotusthemes.com.

This article shows that our themes are all-purpose.

  Our themes are compatible with:

• Various devices,
• All popular web browsers,
• Zendesk plans:
• Guide Professional,
• Guide Legacy,
• Guide Enterprise;
• Applicable Zendesk versions:
• Help Center;
• Languages:
• All the 40+ languages supported by Zendesk;
• Help Center pages:
• All the Help Center pages.

Our themes don't affect any Help Center content or content management options. You can edit Articles, Categories, etc. as normal by using the built-in Zendesk Editor.

Moreover, there are some additional features that become available after installing our themes: the Knowledge Base and Community can be filled with some cool visual components and Font Awesome icons.

Branding examples

Trov	Arkessa	Brandcast (moved to another our theme recently)

Customization examples