Theme Usage Troubleshooting

What may go wrong? Not much, but we want you to be informed anyway.

  • Template files are lost

    If you lost your files, you can request them to be resent to you. Contact us at hello@lotusthemes.com and provide us with the following information:

    • The email address used to make the purchase.
    • Order ID.
    • Name used for the order.
  • A bug is found

    Although all the products are thoroughly tested before release, there is always a chance of unexpected errors. Such issues should be submitted for consideration by our Support Team. We'll do the best to rectify bugs as soon as possible.

    If you have found a bug please contact our Support Team and provide them with details (screenshots, description, etc.).