Troubleshooting

If you used the wrong email address, submit your request to hello@lotusthemes.com. You should provide us with the details of your order (wrong email, your name, Order ID, Theme name).

Make sure you don’t have firewall restrictions that prohibit this download. Check if you can open this link on another computer.

If it still doesn’t work, contact us at hello@lotusthemes.com. Be ready to provide us with your order number, your email address which you used for your purchase, your name, and chosen template name.

Follow these steps:

1. Make sure that you have spelt your e-mail address correctly.
2. Check your “Spam/Junk” email folder to see if the email has been blocked by your anti-spam filters. We send our delivery emails from “hello@lotusthemes.com”.
3. You may contact our specialists for assistance at hello@lotusthemes.com. Usually, such requests are handled within 12-24 hours.

We have never faced such an issue. If your card was overcharged, send a screenshot of the card statement showing extra charges at hello@lotusthemes.com with. We will involve our payment operators to resolve the problem.

We maintain a no-refund and no-exchange policy because of the specific nature of the product. Technically, there can be no situation when a “wrong template” is delivered. Before proceeding to the checkout page, the customer previews the template in the shopping cart to make sure that it is the one that was chosen.

If you lost your files, you can request them to be resent to you. Contact us at hello@lotusthemes.com and provide us with the following information:

• The email address used to make the purchase.
• Order ID.
• Name used for the order.

Although all the products are thoroughly tested before release, there is always a chance of unexpected errors. Such issues should be submitted for consideration by our Support Team. We'll do the best to rectify bugs as soon as possible.

If you have found a bug please contact our Support Team and provide them with details (screenshots, description, etc.).